Standard Shipping
All items that are in-stock ship within 1-2 business days and will arrive
within three to five business days from the ship date. In the event of a delay,
we will notify you by email. Items sent directly from our suppliers may take
longer, and items ordered together may not arrive in the same box. Due to the
custom nature of many of our items delivery lead times will vary.
Estimated ship times are located on each product page. It is important to
note that these are estimated shipping times and are subject to availability of
products and/or manufacturer’s availability. If a product you have ordered is
out of stock or on backorder, we will contact you with a shipment date and you
can decide to either keep the order as is, cancel the item or cancel the entire
order. Occasionally issues arise that may lead to additional production time,
such as our manufacturers experiencing a backup in production. If this is the
case you will be alerted as soon as we are made aware that a problem exists. If
you need to verify stock information and availability prior to placing your
order, please contact customer service at info@tinydimples.com.
Please refer to the chart below to calculate shipping costs. Some items
require an additional shipping charge due to excess weight or special packaging
requirements. If there is an additional shipping charge for an item, it will be
noted on the product page as a “delivery surcharge”. Please add this amount to
the standard shipping cost listed below. Other products may have a set or
“fixed” price to ship that one item, and that ship price will be noted on the
product page. Standard Shipping and Processing Charges
For Orders Totaling: Shipping and Processing Charges: - up to $15.00 $4.95
- $15.01 to $25.00 $6.00
- $25.01 to $45.00 $8.00
- $45.01 to $65.00 $11.00
- $65.01 to $90.00 $14.00
- $90.01 to $125.00 $17.00
- $125.01 to $200.00 $21.00
- $200.01 & over $25.00
Note: Standard shipping and processing charges are applied for each delivery
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Second day shipping
Two day express delivery is available only for items that we have in-stock.
The cost is an additional $19.95 over standard shipping cost calculations for
orders shipped to the 48 contiguous states. Orders must be received at Tiny Dimples by 11:00 am EST to be delivered within 2 business days. Second day
express deliveries do not ship or deliver on weekends or holidays, but
only during standard business days. Second day express delivery may not be
available for items drop shipped from our suppliers and artisans.
Custom made furniture, bedding and lighting are not available for Second Day
Delivery. Oversized items such as art, rugs and moses baskets are occasionally
available for Second Day delivery, however additional shipping surcharges will
apply. Please contact Tiny Dimples directly if you are interested in Second Day
delivery for products that do not specify this as an option on product
pages.
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Overnight Delivery/Saturday Delivery
If you require either overnight or Saturday delivery for your order please
contact us directly at (626) 356-2133 or by email at info@tinydimples.com. We can verify if
the item or items are all available for overnight or Saturday delivery as well
as quote shipping charges for the order that apply.
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Free Shipping
Free shipping is within the 48 contiguous
states only.
If for any reason you need to return an item that had free shipping, the
refund you receive will be for the item price minus our standard shipping cost.
Standard shipping costs are based on item prices as outlined above. The only
exception to this policy is if an item received is defective, in which case it
will be replaced with no additional shipping fees. If you would like to exchange
your free shipping purchase for another item that also has free shipping, a
standard shipping charge will be added to the item being returned and the new
item will ship for free.
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Drop ship items
With so many product choices we can’t fit everything in our warehouse. Drop
ship items are shipped directly from our manufacturers and artisans to your
door. Second-day shipping may not be available for some items. Please feel free
to contact us if you have any questions regarding what items are in stock or
will be drop shipping to know when you will receive your order.
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Additional shipping charges
Some of our items require additional charges to ensure they arrive at your
home in safe and sound condition. Artwork, lighting, glass and delicate items
may need to be securely carted and packaged, and glass lampshades may require
special handling fees. Any additional shipping charge above our standard
shipping cost is noted on the product page as a "delivery surcharge".
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Delivery to Post Office boxes
Our deliveries are sent by UPS or freight carrier. Post Office box delivery
is not available.
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Delivery to APO and FPO addresses
Orders shipped to APO or FPO addresses will ship via Parcel Post.
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International shipping
At this time we do not offer international shipping or shipping to Canada via
our website. If you are interested in delivery to any of these locations, please
contact us for more information as additional shipping charges, taxes and duties
would apply. Note that "free shipping" items do not ship for free outside the 48
contiguous states.
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Order status & tracking
When your order is processed by one of our fulfillment specialists, a
tracking number will be assigned to your package and you will receive an email
notification that your package has been sent. The email will include the
tracking number for reference. Please note that if you ordered several items,
they may not all ship from the same location or ship at the same time. If this
is the case, tracking numbers will be assigned to each individual shipment and
you will receive notice and tracking numbers as each package is sent.
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Freight shipping for oversize items
Furniture and large items often ship via freight carrier. Most carriers
schedule deliveries Monday through Friday between the hours of 9:00 a.m. and
5:00 p.m. Freight companies will contact you a few days prior to the delivery to
schedule a delivery date and time frame (typically 2-4 hour blocks) that works
for you.
If your scheduled appointment is missed, you will be charged a delivery trip
fee. Please do not arrange for the item/items to be delivered when no one is
home to receive them. Although our suppliers take great care in packaging their
goods for shipping, damages may occur in transit. Furniture items must be
carefully inspected BEFORE you sign for the delivery. If the furniture happens
to arrive with any defects DO NOT sign for the items. Contact us immediately
while the trucking company is there so that we may discuss the best way to
handle the situation. If you are not able to get in contact with us, please
either refuse the delivery or note the damages and status of the packaging
materials on the bill of lading before signing for the delivery. Tiny Dimples
will be unable to assist you in the replacement of damaged goods or
reimbursement if the above procedures are not followed.
If you need to reschedule the delivery with our carrier, please contact them
as soon as possible so as not to incur any charges for missed delivery
appointments. For standard freight delivery our shippers deliver furniture to
your driveway. Premium in-home delivery is available if you would like the item
placed inside the threshold of your home or in a particular room with all
packing materials discarded. Freight items can be ONLY shipped within the 48
contiguous states.
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Freight shipping notes and delivery times
You can find a reasonable estimate of the delivery time specified on every
product page. It is important to note that this is an estimated shipping
time and can not be guaranteed by Tiny Dimples. Occasionally issues arise that
are beyond our control that may lead to additional production time, such as our
manufacturers experiencing a backup in production. If this is the case you will
be alerted as soon as we are made aware that any problem exists.
It is important to note that once a piece leaves our manufacturer’s facility,
the remaining shipping time is beyond our control. Tiny Dimples functions as a
liaison to ensure merchandise is transported safely to you, and although this
process most often proceeds smoothly, delays and damages may be caused by the
freight company. Tiny Dimples will do our absolute best to assist in getting
your furniture to you in a timely manner and in good condition and will notify
you immediately if we are made aware of any expected delays or problems. It is
essential that you inspect all freight shipped items very carefully and DO NOT
sign for your piece if you suspect any damage.
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Premium in-home delivery for freight items
In-home delivery is available for many of our large furniture items for $100.
Upon delivery, our shippers will unpack, place these furnishings in the room of
your choice (transport for up to 2 flights of stairs is included with Premium
freight delivery) and discard the packing materials for you. Assembly service is
not included. If Premium delivery is available for an item, it will be presented
as an option on an item's product page. The $100 charge is in addition to the
standard freight shipping price and any applicable delivery surcharges.
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Saving on freight shipping costs
Ordering several pieces of furniture at the same time? Please contact us directly to place your order. If the items that you are ordering are shipping
from the same manufacturer we may be able to save you on shipping and freight
charges!
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When damages occur during freight delivery
While we do our utmost to ensure your items arrive in a timely manner and in
perfect condition, there are some things that are beyond our control. We would
like to claim that damages do not occur during transit, but unfortunately that
is not always the case. Our freight carriers handle your pieces with great care
but it is important to understand that from time to time damages do occur. If
your piece arrives damaged, the freight company reserves the right to have the
piece repaired and brought back to the manufacturer's standards at their
expense. They do this by sending the piece to a furniture medic or back to the
manufacturer for a repair/rebuild. If the freight carrier determines the piece
cannot be repaired, you have the right to be reimbursed for your purchase or
have another piece rushed at no additional charge and shipped out to you as soon
as possible.
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